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<h1>管理基础</h1>
<div class="exam-content-card"><div class="exam-item-list-box"><!----><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">1.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>有效沟通活动具备的基本属性不包括（ ）</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-20"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 沟通目的明确 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 监督并衡量沟通效果 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 尽量了解沟通接收方满足其需求和偏好 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 频繁沟通与沟通方进行全方位接触 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">2.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>有效的沟通活动和成果创建具有的基本属性包括（43）。</p><p>①沟通目的明确</p><p>②尽量了解沟通接收方，满足其需求及偏好</p><p>③监督并衡量沟通的效果</p><p>④增加沟通渠道</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-21"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> ②③④ </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> ①③④ </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> ①②④ </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> ①②③ </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">3.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>沟通模型包含五种状态，正确的（44）</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-22"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>已发送-已收到-已理解-已认可-已转化为积极的行动</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>已发送-已传输-已理解-已认可-已转化为积极的行动</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>已发送-已传输-已理解-已接收-已转化为积极的行动</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>已发送-已收到-已理解-已认可-已反馈</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">4.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>沟通模型的关键要素不包括（&nbsp; ）。</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-23"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 编码   </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 媒介 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 沟通者 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 噪声 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">5.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>项目经理老赵与团队成员召开腾讯会议同步项目情况，腾讯会议属于沟通模型的（ ）</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-24"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 编码 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 媒介 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 媒体 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 信息和反馈信息 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">6.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>书面沟通的5C原则不包括 （ ） 。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-25"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 正确的语法和拼写 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 连贯的思维逻辑 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 详细的表述 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 善用控制语句和承接 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">7.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>龙德宏集团中的大型信息系统集成项目，共有190人参与的项目团队，这个团队的沟通途径有（ ）条</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-26"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>190</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>17955</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>380</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>19755</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">8.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在沟通管理中，一般（ ）是最有效的沟通并解决干系人之间问题的方法。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-27"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 面对面会议 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 问题日志 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 问题清单 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 绩效管理 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">9.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>以下有关沟通方式分类的说法错误的是 （ ）</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-28"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 正式沟通的优点是沟通效果好，比较严肃，约束力强，易于保密并能使信息保持权威性。 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 沟通方式按照表达方式或方法划分，沟通可分为书面沟通、口头沟通及非言语沟通。 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 横向沟通包括组织中各平行部门之间的信息交流和处于不同层次的没有直接隶属关系的组织或成员之间的沟通，其正式行文格式主要是函件。 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 书面沟通比口头沟通更具有亲和力 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">10.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>项目沟通管理的新趋势和新兴的实践主要内容不包括（ 43&nbsp; ）。</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-29"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 使用书面沟通的5C原则 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 让干系人参加项目会议 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 社交工具的使用日益增多&nbsp; </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 多面性沟通方法 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">11.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>（2）不属于书面沟通的5C原则。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-30"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 简洁的表述（concise） </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 可以证明的结论（certification） </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 连贯的思维逻辑（coherent） </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 清晰的目的和表述（clarity） </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">12.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>项目沟通管理是确保及时、正确地产生、收集、分发、（ ） 和处理项目信息所需的过程。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-31"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>分析</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>接收</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>存储</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>分享</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">13.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>有效的沟通活动和成果创建具有的基本属性不包括：（ ）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-32"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-18" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>沟通目的明确</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-18" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>沟通方法正确</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-18" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>尽量了解沟通接收方，满足其需求及偏好</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-18" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>监督并衡量沟通的效果</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none" style="padding-bottom: 0px;"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">14.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>书面沟通的5C原则不包括：（ ）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-33"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-19" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>正确的语法和拼写</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-19" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>简洁的表述</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-19" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>量化的目标</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-19" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>善用控制语句和承接</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div></div></div>
<h1>项目沟通管理过程</h1>
<div class="exam-content-card"><div class="exam-item-list-box"><!----><div class="exam-item-card select-none" style="padding-bottom: 0px;"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">1.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>因为项目的独特性，项目团队可以根据需要裁剪项目沟通管理过程。裁剪时应考虑的因素一般包括：（ ）</p><p>①干系人</p><p>②沟通技术</p><p>③物理地点</p><p>④语言</p><p>⑤知识管理</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-7"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> ①②③&nbsp; </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> ②③④ </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> ③④⑤ </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 以上全是 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div></div></div>
<h1>规划沟通管理</h1>
<div class="exam-content-card"><div class="exam-item-list-box"><!----><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">1.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>关于规划沟通的描述，正确的是（ ）</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-18"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 应根据需要在整个项目期间定期开展，持续保持其成果适用性 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 确保所有沟通参与者之间的信息流动的最优化 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 应尽量采用小组沟通方法来实现沟通管理计划所规定的沟通需求 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 沟通管理计划基于项目范围管理计划制订和更新，与其同等重要 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">2.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>关于规划沟通的描述，正确的是（ ） 。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-19"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>应根据需要在整个项目期间定期开展，持续保持其成果适用性</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 确保所有沟通参与者之间的信息流动的最优化 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 应尽量采用小组沟通方法来实现沟通管理计划所规定的沟通需求 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 沟通管理计划基于项目范围管理计划制订和更新，与其同等重要 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">3.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在项目沟通过程中，会使用各种沟通方法。电子邮件沟通属于（ ）</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-20"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 实时沟通 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 推式沟通 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 拉式沟通 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 情景式沟通 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">4.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>以下对沟通管理计划的理解中，正确的是( )</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-21"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 沟通管理计划不仅包括项目干系人的沟通需求，还包括用于沟通的信息。如格式、内容、细节水平等 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 由于项目具有独特性，一个公司的各个项目不宜采取统一格式记录及传递信息 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 对于不同层次的项目干系人，也应规定相同的信息格式 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 沟通需求分析是项目干系人信息需求的汇总，而项目的组织结构不会影响项目的沟通需求 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">5.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在编制沟通计划时，干系人登记册是沟通计划编制的输入，( )不是干系人登记册的内容。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-22"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>主要沟通对象</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 关键影响人 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 次要沟通对象 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 组织结构与干系人的责任关系 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">6.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>可用于管理沟通的项目管理计划组件不包括：（ ）</p><p><br></p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-23"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 资源管理计划  <br> </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 沟通管理计划 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 经验教训登记册 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 干系人参与计划 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">7.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在管理沟通过程中的工具与技术里，（ ）包括积极倾听、冲突管理、文化意识、会议管理、人际交往、政策意识</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-24"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 沟通技术 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 沟通方法 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 沟通技能 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 人际关系与团队技能 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">8.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><span style="font-weight: bold;">项目经理需在项目生命周期的（6）,针对项目干系人多样性的信息需求，制订有效的沟通管理计划。应该在（6）期间，定期审查本过程的成果并做必要修改，以确保其持续适用。</span></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-25"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>前期&nbsp; 项目后期</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 早期&nbsp; 整个项目 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 中期&nbsp; 项目后期 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 整周期&nbsp; 项目中期 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">9.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>在管理沟通过程中，某项目经理认为所谓的激烈的权力游戏、控制战术和冲突管理与自己的工作毫无关联，则他缺少人际关系交往中的（37）。</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-26"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 文化意识 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 积极倾听 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 政策意识 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-14" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 人际交往 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">10.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>Project Communications Management consists of two parts.The first part is developing a strategy to ensure communication is effective for stakeholders .The second part is carrying out the activities necessary to implement the （ ） .</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-27"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>Communication tools</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>Communication technology</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>Communication cost</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-15" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>Communication strategy</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">11.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>适用于规划沟通管理过程的数据表现技术是（ ）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-28"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>干系人参与度评估矩阵</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>凸显模型</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>权力/利益方格</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-16" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>权力/影响方格</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">12.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在常用沟通方法中，（ ）适用于大量复杂信息或大量信息受众的情况。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-29"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>互动沟通</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>推式沟通</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>拉式沟通</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-17" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>正式沟通</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">13.</span><span class="card-title">问答题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><!----><!----><!----><!----><!----><!----><div class="exam-item-content exam-item-rich-text" is-check="false"><div class="exam-item-title flex justify-items-center"><span><p>题目二：论信息系统项目的沟通管理&nbsp;</p><p>沟通是人们分享信息、思想和情感的过程。项目沟通</p><p>管理过程揭示了实现成功沟通所需的人员、观点、信息这三项要素之间的一种联络关系。项目经理需要花费大量且无规律的时间与干系人进行沟通。</p><p>请以“论信息系统项目的沟通管理”为题进行论述。</p><p>1、概要叙述你参与管理过的信息系统项目（项目的背景，项目规模，发起单位，目的，项目内容，组织结构，项目周期，交付的成果等），并说明你在其中承担的工作（项目背景要求本人真实经历，不得抄袭及杜撰）。</p><p>2、请结合你所叙述的信息系统项目，围绕以下要点论述你对信息系统项目沟通管理的认识：</p><p>（1）请根据你所描述的项目，详细阐述你是如何制订沟通管理计划的，写出本项目的沟通管理计划的内容。</p><p>（2）请根据你所描述的项目，举例说明你采用了哪些沟通方法与干系人进行沟通，并描述在项目管理过程中是如何满足项目及其干系人的信息需求的。<br>3、请根据你所描述的项目，举例说明你在项目中遇到紧急情况，怎么处理相关干系人的沟通。</p></span></div><div class="exam-item-content"><div id="vue_editor_1" class="editor"></div></div></div><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">14.</span><span class="card-title">[材料型]问答题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><!----><!----><!----><!----><!----><div class="exam-item-content exam-item-material-rich-text"><div class="exam-item-material-text flex justify-items-center"><span><p>试题一（25分）</p><p>【说明】</p><p>某金融机构信息化建设项目共100多个，质量管理部门仅有5名质量工程师。为提升交付质量，质量管理部决定引入外部力量协助开展质量管理工作，组建多层级质量管理体系，并委任部门具有丰富质量管理经验的张工负责此项工作。</p><p>考虑到组织信息化项目的体量，张工通过招标方式引入了第三方QA团队共计20人，负责项目级QA工作，并根据项目重要程度，为每个项目配备QA人员负责项目的质量。质量管理部5名质量工程师则担任组织级QA，对项目级QA进行监督检查，期望以此来保证项目级QA工作的客观性和有效性。</p><p>张工建立了标准的质量检查单，要求各项目QA根据标准的检查单制定项目级的质量保证工作计划及检查单，并按照计划和检查单执行质量管理工作，同时要求组织级QA对项目级QA进行检查。</p><p>新的质量制度执行3个月后，项目经理纷纷向张工反馈：项目具有各方面特殊性，项目质量检查单并不完全适用，有些检查项在项目工作中并不涉及，而上级审计机构及客户要求的部分特定交付成果却不在检查单中，难以起到质量审计作用。同时，组织管理层要求质量管理部出具工作阶段报告，张工发现当前并没有明确的度量指标能够对各项目团队质量情况进行评价，对各项目级QA的工作也无法客观评价。</p><p>组织级QA向张工反馈：项目级QA工作不积极，不主动向组织级QA提交工作报告，由于项目数量较多，难以检查到项目级QA的每个工作细节，组织级QA只能根据经验随机挑选一部分认为重要的环节进行检查，检查结果并不客观。</p><p><br></p></span></div><div class="exam-item-title"><div class="flex justify-items-center items-center mb-[20px]"><span class="exam-item-sub-title">问题3</span><span>【问答题】</span></div><div><p>【部题3】（3分）</p><p>结合案例，请填写合适的沟通方法</p><p>（1）质量管理部向高级管理层电子邮件汇报质量工作情况属于（1）；</p><p>（2）组织级QA从项目管理平台获取项目质量管理工作信息属于（2）；</p><p>（3）项目级QA与组织级QA之间的沟通方法适合采用（3） ；</p><p><br></p></div></div><div class="exam-item-content"><div id="vue_editor_2" class="editor"></div></div></div><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none" style="padding-bottom: 0px;"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">15.</span><span class="card-title">[材料型]问答题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><!----><!----><!----><!----><!----><div class="exam-item-content exam-item-material-rich-text"><div class="exam-item-material-text flex justify-items-center"><span><p>试题一（25分）</p><p>【说明】</p><p>某金融机构信息化建设项目共100多个，质量管理部门仅有5名质量工程师。为提升交付质量，质量管理部决定引入外部力量协助开展质量管理工作，组建多层级质量管理体系，并委任部门具有丰富质量管理经验的张工负责此项工作。</p><p>考虑到组织信息化项目的体量，张工通过招标方式引入了第三方QA团队共计20人，负责项目级QA工作，并根据项目重要程度，为每个项目配备QA人员负责项目的质量。质量管理部5名质量工程师则担任组织级QA，对项目级QA进行监督检查，期望以此来保证项目级QA工作的客观性和有效性。</p><p>张工建立了标准的质量检查单，要求各项目QA根据标准的检查单制定项目级的质量保证工作计划及检查单，并按照计划和检查单执行质量管理工作，同时要求组织级QA对项目级QA进行检查。</p><p>新的质量制度执行3个月后，项目经理纷纷向张工反馈：项目具有各方面特殊性，项目质量检查单并不完全适用，有些检查项在项目工作中并不涉及，而上级审计机构及客户要求的部分特定交付成果却不在检查单中，难以起到质量审计作用。同时，组织管理层要求质量管理部出具工作阶段报告，张工发现当前并没有明确的度量指标能够对各项目团队质量情况进行评价，对各项目级QA的工作也无法客观评价。</p><p>组织级QA向张工反馈：项目级QA工作不积极，不主动向组织级QA提交工作报告，由于项目数量较多，难以检查到项目级QA的每个工作细节，组织级QA只能根据经验随机挑选一部分认为重要的环节进行检查，检查结果并不客观。</p><p><br></p></span></div><div class="exam-item-title"><div class="flex justify-items-center items-center mb-[20px]"><span class="exam-item-sub-title">问题4</span><span>【问答题】</span></div><div><p>【问题4】（6分）</p><p>为了改善当前沟通问题，张工制定了项目级QA和组织级QA的沟通计划，计划中明确了汇报步骤上报方式（ 电子邮件或会议）、上报频率。请帮张工补充沟通管理计划中缺少的内容。</p></div></div><div class="exam-item-content"><div id="vue_editor_3" class="editor"></div></div></div><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div></div></div>
<h1>管理沟通</h1>
<div class="exam-content-card"><div class="exam-item-list-box"><!----><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">1.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>关于项目报告的描述，不正确的是（ ）</p><p><br></p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-10"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 项目报告发布是收集和发布项目信息的行为 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 项目报告应尽量详尽，让所有干系人全面了解项目情况 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 项目信息应发布给众多干系人 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 可以定期或临时准备项目信息并编制项目报告 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">2.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>关于项目报告的描述，不正确的是（45）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-11"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>应针对每种干系人来调整项目信息发布的适当层次、形式和细节</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>项目报告发布是发送和公布项目信息的行为</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>项目信息应发布给众多干系人</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>从简单的沟通到详尽的定制报告和演示，报告的形式各不相同</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">3.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>主要用于管理沟通过程的沟通技能不包括（44）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-12"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>沟通胜任力</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>倾听</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>反馈</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>演示</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none" style="padding-bottom: 0px;"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">4.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>管理沟通过程的输出不包括：（ ）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-13"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>项目沟通记录</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>项目报告</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>组织过程资产(更新)</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>干系人参与计划（更新）</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div></div></div>
<h1>监督沟通</h1>
<div class="exam-content-card"><div class="exam-item-list-box"><!----><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">1.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在项目沟通管理过程中，（ ）是“监督沟通”过程的作用。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-14"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 引导干系人有效参与项目 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>促成项目团队与干系人之间的有效信息流动</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 按沟通管理计划和干系人参与计划的要求优化信息传递流程 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-6" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 及时向干系 人提供相关信息 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">2.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>高效的会议应注意一些问题，以下错误的做法是（ ）&nbsp;</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-15"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 放弃可开可不开的会议 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 在会议之前将会议资料发给参会人员 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 将有争议的问题抛出激烈争论 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-7" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 会议要有纪要 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">3.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>监督沟通的输入不包括：（ ）</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-16"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 项目管理计划 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 问题日志 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 工作绩效数据 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-8" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 干系人登记册 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">4.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span><p>适用于监督沟通过程的人际关系与团队技能主要包括（&nbsp; ） 。</p></span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-17"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span> 观察和交谈 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span> 会议管理和积极倾听 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span> 人际交往和谈判 </span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-9" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span> 谈判和激励 </span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">5.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>关于监督沟通的描述，不正确的是（45）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-18"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>监督沟通是确保满足项目及其干系人的信息需求的过程</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>监督沟通需要在整个项目期间开展</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>监督沟通过程的主要作用是促成项目团队与干系人之间的有效信息流动</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-10" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>监督沟通过程可能触发规划沟通管理、管理沟通过程的迭代</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">6.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>“监督沟通”过程采用的措施不包括（ ） 。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-19"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>开展客户满意度调查</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>整理经验教训和开展团队观察</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>审查问题日志和评估变更</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-11" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>识别和确定沟通需求</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">7.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>在一个大型信息系统项目中，项目经理发现尽管已经建立了沟通机制，但团队间的沟通依然不顺畅，项目风险不断上升。项目经理应优先采取的措施是（ ）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-20"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>监督沟通活动执行情况，审查并优化现有沟通机制</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>引入新的沟通工具，提高信息传递效率</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>增加每周的团队会议次数，强制团队成员交流</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-12" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>对团队成员进行沟通技巧培训，提升沟通质量</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div><div class="exam-item-card select-none" style="padding-bottom: 0px;"><div class="exam-item-card-inner"><div class="card-header flex items-center"><span class="serial-number">8.</span><span class="card-title">单选题</span><!----><!----><div class="card-header-operation flex"><!----><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_error_recovery-B6yxNaZG.webp" alt="">纠错 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_flag-DUydC8wn.png" alt="">标记 </span></button></div><div class="card-operation-item"><button aria-disabled="false" type="button" class="el-button is-link"><!--v-if--><span class=""><img src="https://s5-edu.51cto.com/edu/exam-lib-fe/assets/imgs/icon_like_light-D5UASCPQ.png" alt="">收藏 </span></button></div></div></div><div class="card-body"><div class="exam-item-content exam-item-single-choice"><div class="exam-item-title flex justify-items-center"><span>关于监督沟通的描述，不正确的是（ ）。</span></div><div class="exam-item-content"><div class="el-radio-group" role="radiogroup" aria-label="radio-group" id="el-id-1024-21"><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="A" tabindex="0"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>A.</span><span>监督沟通是确保满足项目及其干系人的信息需求的过程</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="B"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>B.</span><span>监督沟通只开展一次或在预定义点开展</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="C"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>C.</span><span>监督沟通过程的主要作用按沟通管理计划和干系人参与计划的要求优化信息传递流程</span></span></label><label class="el-radio is-bordered el-radio--large"><span class="el-radio__input"><input class="el-radio__original" name="el-id-1024-13" type="radio" value="D"><span class="el-radio__inner"></span></span><span class="el-radio__label"><span>D.</span><span>监督沟通过程可能触发规划沟通管理、管理沟通过程的迭代</span></span></label></div></div></div><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><div class="water-mark"></div></div></div></div></div></div>
